Terms & Conditions

General

Our Agreement with You:

These terms and conditions govern your reservation, payment, receipt and use in respect of the 360 sports education activities. These will take effect upon the completion of your booking with 360 sports education.

Child Protection

360 sports education staff have a duty to act if they suspect that a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.

Behavioural Standards and Exclusion

All children, parents and guardians should behave at all times in a manner that is respectful of 360 sports education staff and other customers, and that conforms to applicable safety requirements. 360 sports education has the right to demand the removal of anyone who fails to adhere to these requirements. Such failure shall include, but not be limited to any form of verbal or physical threatening, abuse or bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian and no refund or credit will be issued.

Complaints

360 sports education is fully committed to delivering the highest standards of teaching, coaching and childcare to the local community. If you or your child is not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.

In the first instance, the complaint should be made to the Site Leader or Lead Coach/Tutor. If you feel the response to the complaint is not acceptable please call our Head Office and ask for a Director. If after this call you remain unsatisfied and you would like to take the grievance further, please write to:

The Operations Director,
360 sports education

4 Dene Lane
Farnham
Surrey
GU10 3PW

Policies and procedures

360 sports education policies and procedures are available on request at each site or venue. If you have any questions about our policies and procedures please email enquiries@360sportseducation.com

Liability

All those participating or observing in 360 sports education courses or activities at our venues do so at their own risk. 360 sports education has no responsibility or liability for the sickness, personal injury or death of any program participants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any 360 sports education course.

Payment

360 sports education accepts the following forms of payment: debit and credit cards and selected childcare vouchers. Cash payments will only be accepted on the day . The responsibility rests with you to ensure the validity of your payment. Payments not received or later found to be invalid must be paid by cash immediately. Any bank charges incurred by 360 sports education in relation to receiving payments (including return charges) shall be charged to the customer.

Staff

In order to maintain a consistent service delivery, all 360 sports education employees undertake a comprehensive induction and training programme specific to the activities they deliver.

360 sports education recognise that course progression is improved with consistent instruction. In order to obtain this, 360 sports education have developed a ‘Key Standards Framework' that all instructors and staff work to apply.

Lost Property

Any property left at any 360 sports education, is done so at your own risk. 360 sports education cannot accept any responsibility or liability for the loss or theft of or damage to any personal belongings. Please ensure children do not bring electronic devices, valuable toys or belongings when attending 360 sports education courses. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the office or at the venue for a period of two weeks after the end of the course. If items are still unclaimed after this period, 360 sports education will distribute them to local charities.

Medical conditions

The parent/guardian must state on the booking form any medical condition or allergies their child has, or any relevant background information that 360 sports education staff need to be aware of while their child is attending the course. You will be able to update and amend these details at any point necessary via your online account. Please also inform Site Leaders at the start of the day. All information will be kept strictly confidential.

Medication

The parent/guardian must give written consent for the administration by 360 sports education staff of prescribed medication.

Emergency First Aid

On making a booking the parent/guardian gives consent for 360 sports education to administer emergency first aid and seek professional medical help where necessary.

Bookings

We require all places on 360 sports education courses to be booked prior to the course commencing to ensure correct staff to children ratios are met. Registration on the day may be accepted depending on the availability of places but we cannot guarantee a place so please have alternative arrangements ready.

Bookings are accepted on a first-come, first-served basis and must be accompanied by full payment of the course fee. Any bookings received without payment will not be deemed valid until payment is received in full. We are unable to reserve places.

All bookings will be confirmed by email unless otherwise requested. Payment is regarded as acceptance of our booking Terms & Conditions.

Refunds Policy

360 sports education does not issue refunds for any reason. However, bookings can be changed once, if the booking change is made within 14 days of the original booking date.

Cancellation of the Camps due to Changes in Government Guidelines

Should any 360 Camps or Clubs be unable to run due to changes in Government or School Guidelines prevalent at the time, existing bookings will act as Credit Notes to be used for future 360 Camps or Clubs within one year of the original booking.

Cancellation of a FULL course by 360 sports education

Should it be necessary for 360 sports education to cancel a course in its entirety, you will be offered a full refund or a place on the same or similar course at a later date.

Time Change due to Circumstance beyond our Control

We reserve the right to change your existing class time due to reasons beyond our control.

Illness

Please never bring your child to a course if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a severe cold. Please wait until your doctor has given the all-clear before returning to classes.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Liability

360 sports education does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any 360 sports education course.

Insurance

Participants are covered by our Public Liability Insurance, details of which are available on request.

Holiday Activities

Late collection fee for Holiday Activities Scheme

If for any reason you are detained and unable to collect by course finish time, we ask that you call the site manager and the 360 office as soon as possible on 01252 918 888. Two members of staff will wait with your child until they are collected. You we will be charged a late pick-up fee of £3 for every period of 15 minutes that elapses after the appointed time of collection to cover the staffing cost. If we have no contact from a parent/guardian by 30 minutes after the course finish time, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.

Arrival for Holiday Activity Scheme

Parents/guardians should ensure children arrive no earlier than 15 minutes before the designated start time for the day/session. We are unable to take responsibility for children who arrive earlier.

Departure for Holiday Activity Scheme

Parents/guardians should arrive at least ten minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of course detailing suitable alternative arrangements.

Changing Days/Times

If you wish to make changes to the days or times you have already booked, we can do so providing we have space on the alternate days you wish to change to. This may sometimes not be possible and if this is the case a refund will not be issued.

Behavioural Standards and Child Exclusion

On rare occasions, if a child continually does not comply with the site rules and regulations e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour, we reserve the right to exclude them. No refund will be made for any remaining days booked and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.

Enforced Venue Closure

If 360 sports education Holiday Activities are forced to close due to the compulsory closure of its premises by order of a competent authority (e.g. School, Local Authority, Environmental Health Etc), due to bad weather (e.g. Snow, Ice, Flood, Lightning etc), outbreak of a human infectious or contagious condition (e.g. Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.

Photography

At times we may take photographs at our venues, which may be used for marketing and promotional purposes. We will inform parents on the day and they will be asked to provide their consent that they are happy for photographs to be taken as part of the sign in process.

Parties

Cancellation of a Party

If you give less than 4 weeks’ notice 360 sports education will be unable to issue any refund.

If you give more than 4 weeks’ notice – we will refund you the total cost of the party.

Changes to Final Numbers in Party

360 sports education will contact the parent/guardian 1 week prior to the party date to confirm how many children there are attending. If this number decreases once payment has been made due to circumstances beyond our control i.e. illness 360 sports education will not be able offer a refund.

 

Privacy Policy

1. INTRODUCTION  

This privacy notice provides you with details of how we collect and process your personal data through your use of this website https://360sportseducation.com/

By providing us with your data, you warrant to us that you for the purpose of registering for a secure account are over 13 years of age.

360 sports education Ltd. are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below. At 360 sports education we are committed to safeguarding and preserving the privacy of all individuals.

Contact Details - Our full details are outlined below.

Full name of legal entity: 360 sports education Ltd.

Title of Data Protection Officer: Operations Director, 360 sports education Ltd., 4 Dene Lane, Farnham, Surrey GU10 3PW.

Email address: enquiries@360sportseducation.com

Postal address: 4 Dene Lane, Farnham, Surrey GU10 3PW.

Telephone number: 01252 918 888

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by updating your secure unique customer account or by emailing us at enquiries@360sportseducation.com

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS WE PROCESS THIS DATA

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of services such as your name, title, billing address, delivery address email address, phone number, contact details, your children’s name, age and any medical conditions they may have and purchase details. We process this data to supply the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness, relevance and efficiency of our promotions.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business
  • Sensitive Data (Medical Conditions) - Where appropriate and relevant to the welfare of your child/children we do need to collect full information regarding any medical conditions or allergies they have and the associated treatment programme. The parent/guardian must state on the booking form any medical condition or allergies their child has, or any relevant background information that 360 sports education staff may need to be aware of while their child is attending the course. You will be able to update and amend these details at any point necessary via your online account. All information will be kept strictly confidential. The parent/guardian must give written consent for the administration by 360 sports education staff of prescribed medication. We require your explicit consent for processing sensitive data, so when you submit your details, please tick the relevant box.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at enquiries@360sportseducation.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

3.  HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy below for more details about this

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

We will never share your personal data with any third party for their own marketing purposes and under no circumstances does it sell its user information.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of purchasing our products and services.

5.  DISCLOSURES OF YOUR PERSONAL DATA  

We will never knowingly disclose your personal information to any third party other than in accordance with this Privacy Policy. We may have to share your personal data with the parties set out below: 

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.
  • If we were asked to submit information as part of a criminal investigation, we may be forced to disclose information.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6.  INTERNATIONAL TRANSFERS   

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place: 

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  •  If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

7.  DATA SECURITY   

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We will do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to. 

8.  DATA RETENTION    

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9.  YOUR LEGAL RIGHTS  

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at enquiries@360sportseducation.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

10. THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookie Policy

  • A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
  • Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.